Common questions
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Ask a questionWhat is the difference between soft toys, stuffed animals and plushies?
They are all the same thing: soft fabric toys filled with stuffing. Australians usually say soft toys, Americans say stuffed animals, and plushies is popular with collectors.
How do you wash soft toys?
Spot clean with a damp cloth and mild soap. If the label allows, put it in a pillowcase and machine wash on a gentle cold cycle, then air dry.
Can babies have soft toys in their cot?
Red Nose Australia's safe sleep advice is to keep soft toys out of a baby's sleeping space. Check their current guidance for your baby's age.
Are soft toys good gifts?
Yes. Soft toys are a classic gift for all ages, and novelty food plushies like our cookie, coffee bean and tomato make a fun surprise.
How long will delivery take?
We ship Australia-wide. Orders over $99 ship free. Delivery times depend on your location and the carrier; you will get tracking by email once your order leaves us.
What if the toy is not quite right?
You have 30 days to return it, free. Just get in touch and we will sort it out.