Contact information

Last updated: 26 October 2026

We're here to help with product questions, orders, delivery and returns. The best way to reach us is by email.

Business Information

ABN: 74 855 440 553

Address: 70 Southbank Boulevard, Southbank VIC 3006, Australia

Contact Details

Business hours

  • Monday to Friday: 9am-5pm AEST/AEDT
  • Saturday and Sunday: closed
  • Public holidays: closed

We aim to reply to emails within 1-2 business days.

How Can We Help?

Product and order questions

For questions about a toy, stock availability or an order you have placed, email us at hello@oitoy.com.au. If your question is about an existing order, please include your order number.

Returns and refunds

To start a return, email us at hello@oitoy.com.au with your order number, the items and the reason for the return. See our Return and Refund Policy for full details.

Shipping and delivery

For delivery questions, see our Shipping Policy or email us with your order number for a tracking update.

Privacy

For privacy questions or requests, see our Privacy Policy or email us. You can manage advertising data sharing on our Your Privacy Choices page.

About OiToy

OiToy is an online toy shop for parents and gift buyers, shipping Australia-wide with Australia Post.

  • Free Standard shipping on orders of $99 or more.
  • Delivery to all Australian states and territories.
  • 30-day change of mind returns on unopened items, with no restocking fee.
  • All prices in AUD and include GST.

Verify Our Business

You can check our ABN on the Australian Business Register: Look up ABN 74 855 440 553

Policies