Shipping policy

Last updated: 26 October 2026

OiToy ships Australia-wide with Australia Post. This policy explains where we ship, what it costs and what to expect after you order.

1. Where We Ship

We ship to all Australian states and territories, including the Northern Territory, Western Australia and Tasmania.

We do not currently ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands, and we do not offer international shipping.

We offer two Australia Post services:

The shipping rate is calculated at checkout from the weight of your parcel and the delivery state.

Australia Post can apply size-based (cubic) charges to large or bulky parcels. The amount you pay for shipping is the rate shown at checkout.

Orders are usually dispatched within 1-3 business days.
Business days are Monday to Friday, excluding Victorian and national public holidays.
Orders placed on weekends or public holidays are processed from the next business day.

Delivery times after dispatch follow Australia Post estimates for your service and location.
Remote and regional areas may take longer.
Delivery timeframes are estimates and are not guaranteed.

We email you a tracking number when your order is dispatched.
You can track your order using the link in the dispatch email or on the Australia Post website.
Please allow up to 24 hours after dispatch for tracking information to update.

Please make sure your delivery address is accurate and complete, including any unit number.
If you are sending a gift, check that the recipient's name and address are correct before you place your order.
If you would like your parcel left without a signature, you can request this in your order notes. Once a parcel has been left at the delivery address as you requested, we are not responsible if it is lost or stolen.

Incorrect address: if a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you, and you may need to pay the cost of sending it again.
Missed delivery: Australia Post will usually leave a card or notification with instructions for redelivery or collection from a nearby Post Office. Australia Post may charge extra for redelivery.
Refused or uncollected parcels: if a parcel is refused or not collected and is returned to us, we will refund the order minus the shipping costs.

Email us at hello@oitoy.com.au as soon as possible, ideally within 7 days of delivery, with your order number.
Include photos of the damaged item and the outer packaging.
Please keep the item and all packaging until we tell you what to do.
We will arrange a replacement or full refund at no extra cost to you.

Your rights under the Australian Consumer Law are not limited by this section. See our Return and Refund Policy for details.

If your tracking shows no movement for 10 or more business days, please email us with your order number.
We will investigate with Australia Post and arrange a replacement or refund.

For shipping enquiries:

Email: hello@oitoy.com.au
Business hours: Monday to Friday, 9am-5pm AEST/AEDT (excluding public holidays). We aim to reply within 1-2 business days.
Address: 70 Southbank Boulevard, Southbank VIC 3006, Australia

ABN: 74 855 440 553